App Support - Pico Tanks

Pico Tanks Support

Welcome to the support page for Pico Tanks: Multiplayer Mayhem. Before you contact us about your issue, please first check to see if your issue is listed on this page.

Downloading and Installation

Minimum device requirements

Pico Tanks is available on iOS (iPhone and iPad) and Android (phone and tablet). It requires a strong and stable internet connection to play.

For Android devices: Requires Android 5.0 + OpenGL 3.0 or later. For the app to run smoothly, more than 2.5GB available RAM is required. We are working on optimizing the app to run well on more devices soon.

For iOS devices: Requires iOS 10.0 or later. Compatible with iPhone 5S or later, iPad Air Wifi or later, and iPod Touch Sixth Generation or later.

App unavailable in the store

If you cannot find Pico Tanks: Multiplayer Mayhem on the store, your device may not have the minimum device requirements to run the app OR the app is not available in your country. You can check the minimum device requirements in the tab above.

Google Play Store: While your device may state it has at least 2GB RAM, it may have less than 2GB that is actually available. We are working on optimizing the app to run well on more devices soon.

If your device does meet the requirements, but the app is still not appearing, please submit a ticket (here) with a screenshot of the error message and your device model.

Game will not load upon opening

Pico Tanks requires an internet connection to play, so please check you have a stable WiFi or data connection. Ensure you have updated your app to the newest version.

If your app is telling you that a new update is available but it is not ready to download in the store, please check back a few hours later as it may take a short while for new updates to roll out to all devices. Make sure to check the Pico Tanks Discord, Twitter, Facebook, and Reddit for maintenance mode and new update announcements, as well as server issue alerts.

I found a way to download Pico Tanks not on Google Play or App Store. Is it safe?

Please do not trust third party websites that have a version of Pico Tanks that you can download. Downloading Pico Tanks from anywhere other than the official Google Play or App Store pages could result putting your device, account and privacy at risk.

We are unable to provide support to those using prohibited versions of the app, and we cannot guarantee that functionality such as Cloud Saves and in-app purchases would be safe to use.

If players are found to be using prohibited versions of the app, including copies, mods or hacks, then this will result in permanent bans. Using software to manipulate the game creates an unfair advantage over other players, and is strictly prohibited.

Troubleshooting

Why can't I play with my friend?

Error message: You can’t play with people who aren’t in your region.

This can happen if you’ve grouped up and attempted to start matchmaking when you’re not on the same server as someone in your group.

It has to do with the maximum ping our servers require to include someone in that server. It is possible for two people next to each other to get a different ping which can end up with them being put onto a different server. It is important to have a maximum ping in place to ensure lag does not affect gameplay.

It doesn’t have anything to do with how good your internet connection is, but rather how long it takes for your device, connected to your internet to communicate with your closest server.

You can check your own connection to the server by going to Settings > Regional Info > Check.

A ping with a speed of less than 150ms is a stable connection and 200ms is the maximum allowed to be on any server. So if you have a ping closer to 200ms, your speed may be dropping to be above the threshold. Therefore you would be automatically changing between a couple of different servers as it tries to connect you to an available server.

After restaring the app, you can try one of the following:

Reset your internet connection to try and land in a different server if you find that you have a high ping and might be on the border between 2 servers.
or
Swap to wifi or mobile data.

Account Information

How do I change my name?

Player names are not unique and you can change your name as many times as you like. To change your name, head to your PLAYER PROFILE by tapping on your name in the top left of the menu. Tap your name again and enter your new name. An error message will appear if you have entered an invalid name. Names must be at least 3 characters long and contain no profanity or special characters.

How do I save my progress?

Your progress will be automatically saved as long as you have Cloud Saves enabled. You need to be signed in to Google Play Games/Game Center to activate cloud saves. You’ll be warned if cloud saves aren’t activated and you can check the status in the settings menu.

You can play on your account on multiple devices. A save cannot be shared with both iOS and Android devices.

Can I transfer accounts or share login details?

You cannot transfer your account to another player. Never share your login details for Google Play or Game Center with anyone. Panda Arcade will never ask you for your password.